What is already promised
The book of claims on capacity — confirmed, provisional, assumed and long expired.
What a Plan Already Owes
Why the demand side of a capacity account is a book of claims rather than a forecast, where those claims actually live, and what the book usually shows the first time it is assembled.
The Four States of a Claim
Confirmed, provisional, assumed and lapsed — what each state means, how a claim moves between them, and why the state field decides everything downstream.
Standing Commitments Nobody Re-books
The claims that recur without being re-authorised, why they are the largest category in most books, and the annual question that keeps them honest.
The Provisional Claim That Never Resolves
Why provisional claims consume capacity while remaining cancellable, the deferral loop that keeps them alive, and the expiry rule that ends it.
Claims That Live in an Email
The commitments made in correspondence and conversation, why they bind in practice regardless of their form, and how to get them into the book without a governance programme.
Closing a Claim When the Work Ends
Why claims outlive the work they were made for, the three events that should close one, and the reconciliation that finds the ones nobody closed.
Where the Claims Actually Are
The six places a book of claims is assembled from, why the project tool holds less than half, and how to do the assembly in a day.